Shipping policy

At Fetchkind, we aim to get your order to you as quickly and smoothly as possible.

Free UK shipping

We offer free standard shipping on UK orders over £60.

Shipping options and charges for orders under this amount will be shown at checkout.

Order processing

As many of our items are made to order, orders are typically processed and prepared for dispatch within 7 to 14 days of being placed.

Processing times may be longer during busy periods, including seasonal launches, promotions, and peak gifting times.

Delivery times

Once your order has been dispatched, estimated delivery times are:

UK delivery: 2 to 5 working days after shipment

Delivery times are estimates only and are not guaranteed.

Tracking your order

If tracking is available for your order, we will send your tracking details once your order has been dispatched.

Delivery delays

While we do our best to meet estimated delivery times, delays can sometimes happen due to factors outside our control, including:

courier delays
severe weather
customs or transport disruption
high seasonal demand

If your order is delayed, we appreciate your patience and recommend allowing a little extra time during busy periods.

If there is a problem with delivery

If your order has not arrived within the expected timeframe, please contact us at support@fetchkind.co.uk and include your order number.

Under UK consumer law, goods should be delivered without undue delay and usually within 30 days, unless a different delivery period has been agreed.

Secure checkout

All payments are processed through a secure and encrypted checkout system.

Contact us

If you have any questions about shipping or delivery, please contact:

IWOW LIMITED, trading as Fetchkind
support@fetchkind.co.uk